Refund Policy

Before Dispatch

You may request cancellation of an order any time before it has been dispatched. Contact support@celsyn360.com with your order number as soon as possible. We'll do our best to accommodate the request, but it isn't guaranteed if fulfillment has already begun.

After Dispatch

Research-product orders are final sale once dispatched, except where:

• required by applicable law,
• the product or order arrived damaged,
• an item is missing from the order,
• the incorrect item was shipped, or
• another verified fulfillment error occurred on our end.

Damaged, Incorrect, or Incomplete Orders

Contact support@celsyn360.com with your order number, the billing email on the order, a description of the issue, and clear photographs of the product and its packaging where appropriate. Please don't ship anything back to us until we've reviewed the issue and provided return instructions — an unsolicited return may not be processed.

Sold-Out or Cancelled Orders

If we're unable to fulfill an order you've already paid for — for example, if a product becomes unavailable after purchase — we'll cancel the affected portion of the order and refund the amount you were charged for it. We don't charge a restocking fee.

How Refunds Are Issued

Approved refunds are issued to the original payment method. Processing times can vary by payment provider and bank.

Questions

Contact support@celsyn360.com — we respond to every order-related request.