Policies
Privacy Policy
What information we collect, how it is used, and how you can reach us about it.
Last updated: October 2026
Information We Collect
Depending on how you use the Site, we may collect:
- name, email address, and telephone number you provide to us;
- billing and shipping address;
- account credentials, if you create a My Account login;
- order information (products purchased, order history, order status);
- affiliate or referral information, if you arrive via a Celsyn360 Partner referral link or apply to our Partner program;
- basic device/browser and site-usage information collected automatically by our hosting and security infrastructure (such as IP address and browser type); and
- information you submit through our Contact form or a support email, including any details or attachments you choose to send us.
How Information Is Used
We use the information above to:
- process and fulfill orders and shipments;
- provide customer support and respond to inquiries;
- manage your My Account and order history;
- provide order-status lookup (Track Your Order);
- detect and prevent fraud and abuse;
- attribute orders to Partner/affiliate referrals and administer commission payouts; and
- comply with applicable legal, tax, and accounting obligations.
Payments
When payment processing is active on the Site, complete card and payment credentials are handled directly by our payment processor(s) at checkout — Celsyn360 does not store complete payment card numbers on our own servers.
Third-Party Service Providers
We rely on service providers to operate the Site and fulfill orders, including categories such as:
- payment processing (when active),
- web hosting and content delivery,
- shipping and carrier services,
- email delivery, and
- fraud-prevention and security tools.
These providers receive only the information needed to perform their function for us.
Data Security
We use reasonable administrative and technical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain order, account, and related records for as long as needed to fulfill orders, maintain accounting and tax records, prevent fraud, and meet other legal obligations. Where retention is required for these reasons, we may not be able to fully delete a record on request.
Your Privacy Choices
To ask a question about your information, or to request access to or correction of it, email support@celsyn360.com.
Changes
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
Contact
Questions about this Privacy Policy can be sent to support@celsyn360.com.