FAQ
Frequently asked questions
Do I need an account to order?
No — guest checkout is available. An account can help you view orders and manage your account details.
Can I subscribe to receive products automatically?
Orders are currently placed as one-time purchases.
Are the Serum and Mask available separately?
Yes — each is available on its own. Bundles are planned.
Where do you ship?
Currently the contiguous United States.
What if my order arrives damaged or incorrect?
Report a verified damaged, defective, or incorrect item within 7 calendar days of delivery, with photos or documentation, and we will make it right.
How do I check the status of an existing order?
Log into My Account to view order status, or contact us at support@celsyn360.com.