Shipping Policy

Shipping & Fulfillment

Orders are reviewed and prepared for shipment in the order they're received. We don't currently publish a fixed number of business days for order processing — if a specific handling window matters to you, contact us at support@celsyn360.com before ordering and we're happy to confirm current fulfillment timing.

Shipping charges and available shipping method(s) are calculated and displayed at checkout before you pay.

Tracking

Tracking information is provided when available for your shipment. You can check the status of an order at any time using Track Your Order or by signing in to My Account to view your order history.

Shipping Address Accuracy

You're responsible for entering a complete and accurate delivery address at checkout. If you notice an error, contact support@celsyn360.com with your order number as soon as possible — we can correct an address only before an order has been dispatched. Once an order has shipped, we're unable to redirect or amend the delivery address.

Carrier Delays

Delivery estimates provided by a carrier are estimates, not guarantees. Weather, holidays, high shipping volume, an incorrect or incomplete address, or other circumstances outside Celsyn360's control can delay delivery. We're not able to guarantee an exact delivery date.

Delivery Issues

If your order hasn't arrived when expected, arrives damaged, or arrives incomplete or incorrect, contact support@celsyn360.com with your order number, the email address used on the order, and a short description of the issue. See our Refund Policy for how we handle damaged, missing, or incorrect items.

Shipping Territory

We currently ship within the United States only.

Research Products

All research products shipped by Celsyn360 are supplied for laboratory research use only — not for human or veterinary use, and not for personal, therapeutic, diagnostic, medical, or clinical use.